Frequently Asked Questions
Everything you need to know about our chef-curated boards.
How are the boards shipped and kept fresh?
All Boarderie products are shipped via overnight delivery in temperature-controlled packaging. We use insulated liners and reusable ice packs to ensure your cheeses and charcuterie stay at the perfect temperature until they arrive at your door.
Do I need to arrange the board myself?
No, your board arrives fully pre-arranged by our culinary team. Simply remove it from the shipping box, take off the airtight seal, and it is ready to serve immediately.
How long will my board stay fresh after arrival?
We recommend consuming your board within 7-10 days of arrival if kept refrigerated. Once opened, it is best enjoyed within 24 hours for optimal flavor and texture.
Can I schedule a delivery for a specific date?
Yes, you can select your preferred delivery date at checkout. We recommend choosing a date 1-2 days before your planned event to account for any potential carrier delays.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is delayed by the carrier, please contact our support team within 24 hours for a replacement or refund.
Are there gluten-free or vegetarian options available?
Yes, we offer a variety of curated boards specifically designed for dietary preferences, including gluten-free and vegetarian selections. You can filter by these categories on our shop page.