Returns & Exchanges

Due to the perishable nature of our artisanal cheese and charcuterie boards, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction through replacements or credits for any quality issues.

Return Process

• 1.
  Inspect Your Board

  Upon arrival, immediately unbox your board and check the temperature and condition of all ingredients to ensure they meet our quality standards.

• 2.
  Document Issues

  If your order is damaged or incorrect, take clear photos of the shipping box and the board itself within 24 hours of delivery.

• 3.
  Contact Support

  Email our concierge team with your order number and the photos of your delivery to initiate a claim for a refund or replacement.

• 4.
  Resolution

  Our team will review your request and process a replacement shipment or a credit to your original payment method within 3-5 business days.